Checking references is a crucial step in the hiring process, as it provides valuable insights into a candidate’s qualifications, work ethic, and character. Here are some steps to effectively check references:
Ask for Permission
Before contacting a candidate’s references, obtain their written consent to do so. This is typically done by including a reference check permission clause in your job application or offer letter. Respect the candidate’s privacy and confidentiality.
Develop a set of open-ended questions that address the specific skills, experiences, and qualities you’re seeking in a candidate. Be sure to inquire about the candidate’s job performance, work habits, teamwork, and reliability.
Contact the References
Reach out to the provided references via email or phone. Ensure you are speaking with someone who directly supervised or worked closely with the candidate. Request a convenient time for the conversation
Ask Open-Ended Questions
Use your prepared questions to gather information about the candidate. Encourage references to provide specific examples or anecdotes that illustrate the candidate’s performance. For example:
- “Can you describe the candidate’s responsibilities and achievements in their role?”
- “How would you rate the candidate’s problem-solving and decision-making abilities?”
- “Can you share an instance when the candidate faced a challenge at work and how they handled it?”
Probe for Specifics
If a reference provides vague answers, ask follow-up questions to elicit more detail. Encourage the reference to elaborate on their responses and share both positive and constructive feedback.
Evaluate Cultural Fit
Inquire about the candidate’s compatibility with your company culture and team. Assess how well the candidate’s working style and values align with your organization.
Check for Consistency
Pay attention to consistent themes or patterns in the references’ feedback. Multiple references noting similar strengths and areas for improvement can provide a more accurate picture of the candidate.
Be an attentive listener during the reference check, taking notes if necessary. Avoid interrupting or steering the conversation, as this may prevent you from gathering candid information.
Thank the Reference
Express your gratitude for the reference’s time and feedback. Reiterate the importance of their input in the hiring decision.
Document the Feedback
Maintain detailed records of the reference check, including the date, time, the name and relationship of the reference, and the information shared. This documentation can be invaluable in making informed decisions and, if necessary, defending your hiring choice.
Use Multiple References
Whenever possible, obtain feedback from several references to gain a more comprehensive understanding of the candidate’s background and performance.
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